Does w1nwin share my phone number with marketing companies or other third parties?

No, w1nwin never sells or shares your phone number or any other personal information with marketing companies. Your phone number is used solely for OTP verification during login, security notifications related to your account, and important transaction-related communications. We do not send marketing SMS messages without your explicit consent. The only third party that may have visibility of your phone number is the SMS gateway provider used to deliver OTPs — and they are bound by strict confidentiality agreements with w1nwin.

How do I request a copy or deletion of my personal data from w1nwin?

To submit a request relating to your personal data, contact the w1nwin support team by email at support@w1nwin.best with the subject line "Personal Data Request – [Your Username]". Clearly state whether you are requesting data access, correction of inaccurate information, data deletion, or portability of your data to another platform. We will verify your identity before processing the request and will respond within 14 business days. For data deletion, please note that financial records and KYC documents must be retained for a minimum of seven years under Malaysian law and cannot be deleted within that period.

What happens to my data if I close my w1nwin account?

When you close your w1nwin account, your personal data is not immediately deleted in full, as there are legal retention requirements we must comply with. Profile data and basic personal information not required by law will be deleted or anonymised within 90 days of the account closure date. However, financial transaction records, KYC documents, and AML compliance-related records must be retained for a minimum of seven years from the date of the relevant transaction, in accordance with Malaysian law. This data is stored in a controlled environment and is accessible only for legal compliance purposes — it is not used for any operational or marketing purposes.

Does w1nwin store my credit or debit card information?

w1nwin does not accept direct credit or debit card payments, so this question does not directly apply. All deposits and withdrawals at w1nwin are made through Malaysian e-wallet and online banking methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX via Maybank2u or CIMB Clicks. For these methods, processing is handled by licensed payment gateways acting as intermediaries — your e-wallet or banking details are processed by the relevant provider (such as Touch 'n Go or your own bank) and are not stored on w1nwin's servers. w1nwin only receives confirmation that a payment was successful, along with the transaction ID and the amount in RM.

w1nwin | Privacy Policy and Player Data Protection

Contents

01Data Collected 02Purpose of Use 03Data Protection 04Third-Party Sharing 05Cookies & Tracking 06Your Rights 07Retention Period 08Amendments & Contact

Version 3.1 – 1 Jan 2026

This Privacy Policy ("Policy") explains how w1nwin – accessible at w1nwin.best — collects, uses, stores and protects your personal data. By registering and using the w1nwin, you agree to the terms of this Privacy Policy. This Policy should be read together with Terms & Conditions ours, which forms part of the overall agreement between you and w1nwin.

01Personal Information We Collect

w1nwin collects several categories of information depending on how you interact with our platform. We only collect what is genuinely necessary to provide you with the best possible service.

Registration information: When you register an account w1nwin, we collect your preferred username, an active Malaysian phone number, date of birth, and an encrypted password. This information is required to create and secure your account.
Identity verification (KYC) information: To process withdrawals exceeding certain limits or when required by security procedures, w1nwin may request a copy of an official Malaysian identity document such as a MyKad or passport. These documents are used solely for identity verification purposes.
Financial transaction information: We record your deposit and withdrawal details, including the payment method used (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX), the amount in Malaysian Ringgit (MYR), the date and time, and the transaction reference number. This is required for payment processing and legal compliance.
Platform usage data: w1nwin collects data on how you use the platform — including the sports and games you access, betting history, session times and frequency, and features you use. This data helps us improve the user experience and detect suspicious activity.
Technical device information: We automatically record your IP address, device and browser type, operating system, and technical cookie data. This information is used for security purposes, fraud prevention, and platform optimisation.
Support communications: When you contact our support team w1nwin, we retain records of those communications, including enquiries, complaints, and our responses, for quality control and future reference purposes.

w1nwin never asks for your account password via email, live chat or phone. Please be cautious of anyone claiming to be from w1nwin and requests that sensitive information — this is most likely a fraudulent attempt.

02Purpose of Data Collection and Use

Every piece of data collected by w1nwin has a clear and legitimate purpose. We do not collect data for the sake of it, and we do not use it beyond the purposes stated here.

Account management and services: Your registration data is used to create and manage your account, process logins securely, and ensure you can access all platform features. w1nwin that you are entitled to use.
Financial transaction processing: Transaction information is used to process deposits and withdrawals in MYR, verify payments via local e-wallets such as Touch 'n Go or DuitNow, and generate accurate financial records for your account.
Security and fraud prevention: Technical device data and login history are used to detect suspicious activity, prevent unauthorised access, identify multiple-account attempts, and protect the platform from misuse.
Legal compliance and KYC: In line with Malaysian legal requirements and anti-money laundering (AML) procedures, w1nwin uses identity data to fulfil compliance and reporting obligations to the relevant authorities when required.
Customer support: Support communication records are used to resolve your enquiries and complaints more effectively, train our support team, and continuously improve our service quality.
Platform improvements: Anonymised usage data (with no personally identifiable information) is used to understand platform usage patterns, identify features most popular among Malaysian players, and make better-informed development decisions.
Important communications: Your phone number and email are used to send important account notifications — including verification OTPs, security alerts, terms updates, and transaction-related information. We do not send marketing communications without your consent.

03How Your Data Is Protected at w1nwin

Protecting your personal data is among the highest priorities of w1nwin. We continuously invest in our security infrastructure to keep your data protected at all times.

Encryption in transit: All communications between your browser or app and our servers w1nwin is encrypted using TLS 1.3 with SSL 256-bit encryption. This means your data cannot be read by third parties even if it is intercepted during transmission.
Encryption at rest: Sensitive data such as passwords is never stored in its original form — it undergoes an irreversible hashing process. KYC documents are stored on separate servers with strict access controls.
Internal access controls: Only staff w1nwin who require access to specific data to carry out their duties are the only ones permitted to do so. All access is logged and audited on a regular basis.
24/7 security monitoring: Security team w1nwin continuously monitors systems to detect any suspicious activity, intrusion attempts, or anomalies in data access patterns.
Regular security audits: Platform w1nwin undergoes penetration testing and security audits by independent firms on a regular basis to identify and patch any vulnerabilities before they can be exploited.
Incident response plan: w1nwin has a comprehensive incident response plan in place. In the event of a data breach, we will notify affected players and the relevant authorities within the timeframes stipulated by Malaysian law.

Although w1nwin takes comprehensive security measures, no online system can be guaranteed 100% free from cyber threats. We encourage you to also protect your account by using a strong password, enabling two-factor authentication, and never sharing your login credentials with anyone.

04Data Sharing with Third Parties

w1nwin does not sell your personal data. However, there are limited situations where we need to share certain information with selected third parties to keep our platform running properly.

Payment processing providers: To process your deposits and withdrawals in Malaysian Ringgit (MYR), w1nwin shares the necessary transaction information with regulated Malaysian payment gateway providers. This includes data required for processing via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX.
Game software providers: To operate live casino and slots, w1nwin partners with world-class software providers. The minimum information required to manage your gaming session may be shared with these providers, but they are bound by strict confidentiality agreements.
Legal authorities: w1nwin will disclose personal data to the police, courts, or Malaysian law enforcement agencies when required by court order, warrant, or applicable legal obligation. This includes cooperation with investigations relating to financial criminal activity.
Audit and compliance firms: To meet audit and legal compliance requirements, independent audit firms appointed by w1nwin may access certain data within the scope of their audit. All such firms are bound by strict confidentiality agreements.
Business transfers: In the event of a company merger, acquisition, or asset sale, user data may be transferred to the new entity. Should this occur, w1nwin will notify players in advance and ensure that the receiving party adheres to an equivalent privacy policy.

All third parties that work with w1nwin are subject to legally binding data protection agreements. They are not permitted to use your data for any purpose beyond the approved scope, and may not sell or share it with any other party.

05Cookies & Tracking Technologies

Websites and applications w1nwin uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates smoothly.

Cookie Type	Purpose	Duration	Status
Session Cookies	Keeps you logged in during active sessions, and saves your language preference and display settings	Expires when the browser is closed	Mandatory
Security Cookies	Verifying user identity, preventing CSRF, detecting suspicious login attempts	30 days or until logout	Mandatory
Preference Cookies	Storing your personal preferences such as favourite sports, odds display limits, and display settings	12 months	Optional
Analytics Cookies	Collects anonymised usage data to help us improve the platform	12 months	Optional
Performance Cookies	Monitoring page performance and load times for technical platform optimisation	30 days	Optional

Cookies marked as "Required" are necessary for the platform to w1nwin operates securely and cannot be disabled without affecting platform functionality. "Preference" cookies can be managed through your web browser settings. Please note that disabling certain cookies may affect your user experience on w1nwin.

06Your Rights as a w1nwin User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by w1nwin. We fully respect and support the exercise of these rights.

Right to Data Access

You have the right to request a copy of all personal data we hold about you. w1nwin will provide a data report within 14 business days of the date the request is received.

Right to Rectification

If your personal data is inaccurate or outdated, you have the right to request a correction. You can update basic information directly from your account settings or through support w1nwin.

Right to Erasure

You may request the deletion of your personal data upon closing your account, subject to legal retention requirements. Data required for financial records and AML compliance must be retained for the period prescribed by law.

Right to Object to Processing

You have the right to object to the processing of your personal data for specific purposes, such as marketing communications. w1nwin will honour this request unless there is a legal obligation that overrides it.

Data Portability Rights

You have the right to receive your personal data in a machine-readable format and transfer it to another service provider. Requests can be submitted through the support team w1nwin.

Right to Withdraw Consent

Where data processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the validity of any processing that took place prior to the withdrawal.

07Data Retention & Deletion

w1nwin does not retain your personal data for longer than necessary for the original purpose of collection, or beyond the period prescribed by Malaysian law.

Active account data: For as long as your account remains active, w1nwin retains all data necessary to deliver services to you. This includes profile information, transaction history, and support communication records.
Financial transaction records: In accordance with Malaysian legal requirements, including the Companies Act, the Income Tax Act, and AML obligations, financial transaction records are retained for a minimum of seven (7) years from the date of the transaction, even after an account is closed.
KYC Documents: Identity verification documents collected as part of the KYC process are retained for the same period as transaction records — a minimum of seven years — to meet legal compliance requirements.
Anonymised usage data: Anonymised analytics data (which cannot be linked to any specific individual) may be retained for longer periods for trend analysis and platform improvement purposes.
After account closure: When you close your account w1nwin, any personal data not required to be retained by law will be deleted or anonymised within 90 days from the date the account closure is confirmed.

To submit a request relating to your personal data — whether for access, correction, deletion or portability — please contact the support team w1nwin via email at support@w1nwin.best, clearly stating the type of request you are making. We will respond within 14 business days.

08Policy Amendments & How to Contact Us

w1nwin reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.

Amendment notification: For any material amendments — meaning changes that significantly affect how we handle your data — w1nwin will send a notification via your registered email or in-platform notification at least 14 days before any changes take effect.
Effect of amendments: Continued use of the platform w1nwin after the amendment's effective date will be considered acceptance of the new policy. If you do not agree with the changes, you have the right to close your account before the effective date.
Periodic review: We encourage you to review this Privacy Policy from time to time. The "Updated" date at the top of this page will always reflect the date of the most recent revision.
Complaints and enquiries: If you have any questions, concerns, or complaints regarding how w1nwin manage your personal data, please reach us at support@w1nwin.best or via the in-platform live chat. Our support team operates 24 hours a day, 7 days a week, and is available in Bahasa Melayu.
Complaints to authorities: If you believe your privacy rights have been violated by w1nwin and the issue cannot be resolved directly with us, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant data protection authority.

Why Data Privacy Matters for w1nwin Players

When we talk about online betting platforms in Malaysia, trust is the foundation of everything. And that trust starts with the confidence that your personal information — your name, phone number, transaction records in MYR, and how you play at w1nwin – managed responsibly and never misused.

We at w1nwin understand that for many Malaysian players, privacy concerns are one of the key factors when choosing a betting platform. Questions like "Will my phone number be sold to telemarketers?" or "Can someone steal my card details?" are completely valid and deserve clear answers.

The short answer: your information is safe at w1nwin. We never sell user data. We do not send marketing emails without your consent. And we invest seriously in security infrastructure to keep your data protected from external threats.

But data security is more than a technical matter — it is also about transparency. That is why the Privacy Policy of w1nwin written in plain language, not filled with legal jargon that requires a lawyer to decode. You have every right to know exactly what happens to your information, and we owe you that transparency.

As a Malaysian player using local e-wallets like Touch 'n Go, GrabPay, or DuitNow for deposits, you're already familiar with secure digital payment systems. w1nwin applies security standards that match — and in many respects exceed — those used by e-wallet platforms to protect your financial information. Every MYR transaction you make at w1nwin through the same rigorous layers of protection applied to standard banking transactions.

We also recognise that the Malaysian context is unique. Malaysian players are particularly conscious of personal data security, especially in light of several high-profile data breach cases in the region in recent years. w1nwin takes these concerns seriously and continually updates our security measures in line with the latest developments in cyber threats.

One thing we want to make clear: w1nwin does not store your credit or debit card information. All payments are processed through licensed and regulated third-party payment gateways in Malaysia — meaning your sensitive financial details never touch w1nwin directly. This is an additional layer of protection that gives you peace of mind when playing on our platform.

Finally, we want to remind you that data security is a shared responsibility. w1nwin doing our part with robust security infrastructure, but you also need to play yours — use strong passwords, never share your login details, and always log out of your account when using shared or public devices. Together, we can ensure your experience at w1nwin stay safe and have fun.

Privacy Policy w1nwin – Personal Data Protection for Malaysian Players

W1nwin's Privacy Commitment to Malaysian Players

Malaysia PDPA Compliance

256-bit SSL Encryption

Not Sold to Third Parties

Minimum Data Collection

Your Data, Under Your Control

Ongoing Transparency

How Your Data Is Managed at w1nwin